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We’d love to hear from you. We’re here to answer your questions and listen to your suggestions.
Frequently Asked Questions
Have questions? We have answers.
How long does shipping take?
For UK orders, standard shipping typically takes 2 business days. European orders generally arrive within 3-5 business days. Worldwide orders typically arrive within 6-7 business days. Please refer to our shipping page for more detailed information.
Can I return my shampoo or conditioner bar?
Due to hygiene reasons, we cannot accept returns. However, if your product arrives damaged, please contact us and we will send a replacement.
Do you offer free shipping?
Yes, we offer free shipping on orders over
£25+ Within the UK or Flat Rate of £2.99
£45+ Within Europe or Flat Rate of £4.99
£95+ Within USA or Flat Rate of £9.99
£95+ Within Asia or Flat Rate of £12.99
£95+ Within Australia/Oceania or Flat Rate of £14.99
£145+ The Rest of the World or Flat Rate of £19.99
How do I track my order?
Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can also track your order by entering the tracking number on the carrier’s website.
Do you offer any discounts or promotions?
Yes! We frequently offer discounts and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest offers.
I’ve received my order but it’s wrong.
We’re so sorry to hear that! Please contact us immediately at cs@pureingredientsco.store with your order number and photos of what you received. We’ll get it sorted out for you as quickly as possible.